Detect and handle minus lines

In the following guide you will be shown how to detect and handle minus lines in your stock on hand.


Detect minus lines in your Retail store management work space – Tile: Negative On hand



When you open the tile, you will have a complete overview of minus lines related to your store warehouse (Main, Exhibition and Outlet)

We have 2 “types” of minus lines: True minus and Dimension conflict minus.

When there is a minus in: Physical inventory + Available physical = “True minus” line



To solve a “true” minus line, you must do a manual count for the specific item and adjust so the stock on hand is correct. This can be done via Inventory Adjustment

When there is a minus in: Physical inventory only = “Dimension conflict minus”


(When you detect a “Dimension conflict minus” – it is a good idea to open your normal On hand and add the item number to check where the conflict is)


An example of a “Dimension conflict minus”

Here you see that there is a minus on the line marked with red and a plus qty. on the line marked with green.

The difference between the 2 lines in the example is on the Dimension “serial number” – Same item, just with 2 different serial numbers.

The Available physical qty. for this item is 0 (-1+1=0)



To solve a “Dimension conflict minus” you must make an Inventory transfer to get the item in balance.

In this example we will make a transfer from serial number “Store” to Serial number “0002592870” to clear the conflict.



When you make the Inventory transfer – it is very important to pay attention to the from/to Dimensions – Warehouse, Location, Inventory status and serial number.


“Dimension conflict minus” can emerge due to a lot of reasons – the most common is when we have Cash&Carry items on our exhibition stock and sell them as Instant, then the items will get deducted from you main warehouse.

Another scenario is when we manually create a picking list for Click&Collect before the item has been received and has changed its serial number from 000xxxxxxxx to Store – then 000xxxxxxxx is stuck to the order and the item will get deducted from stock on hand on this serial number.

You can also have a conflict on warehouse, Inventory status and location – and it can be cleared by the same procedure as shown above.