HUB & Outlet - Return Order

Step 1
Go to 'All return Orders'



You will see now all the Return order from the whole of BOLIA.


Step 2
Filter for your HUB Warehouse. Remember to put in ‘Is exactly’





Step 3
In the view you can see the return status and the deadline for the return.


There are four Options on the Status:
➔ Created : The Return order is created but not back in the HUB
➔ Open : The Order is scanned and back in HUB
➔ Closed : The Items are all back in HUB and the Return Order is Invoiced
➔ Canceled : The Return Order is canceled

On the Deadline you see when it should be back at latest


Step 4
Check the ‘Return reason code’



In the picture below is an overview what the ‘return reason code’ means




Step 5
Go in the RMA Order by clicking on the RMA number




Step 6
Here you have an overview of the returned items.




Step 7
If you don’t have the physical RMA papers, you can click on ‘Show pdf’. And it will download to your
computer.




In the picture below, the reason for return is highlighted 




Step 8
Go to ‘Line details’ and click on the order number for the original sales order.

You will now be directed to the original sales order.