Order holds - How to delete order holds

Delete order holds in sales orders

Step 1
You can see if the order is on hold if there is a hook in the box “do not process” in the sales order overview.



Step 2
Now you can check the details of the order hold with clicking button “order hold” under functions in sales
order


Step 3
The next window can give you the information about who made the hold (“user-ID”), how long the order is on hold (“days on hold”) and what the reason for the order hold (“hold notes”)

Step 4
To ensure that the order will be processed onwards you need to delete the order hold.

Just click the button “clear and submit” in the left upper corner.

The system will automatically take you back to the main sales order lines afterwards.



You can now see that the hook in box “do not process” has disappeared after refreshing the sales order
overview and the order is not on hold anymore.



What is the meaning of order holds?

Order holds can be a tool to stop the order being processed due to several reasons.

One example is a missing payment on the order so the delivery can be intermitted until the issue has been solved.

Order holds do not interrupt the production process but the delivery to the end client.