Compensation discount - Invoiced sales orders

This feature is only applicable to invoiced sales orders – and should only be used in case you need to offer a compensation to a customer. 

Step 1
Click “Modify” –> Select a line on the sales order -> Add the compensation amount



Step 2
End procedure by clicking “Save” - Now you get asked to choose Subcode for compensation – select a suitable reason for the compensation.

Now you can make a refund to the customer.