Store claims

In the following you will be informed how to take care of claims in your store.

The information is relevant for items that arrived by Store deliveries or returned > damaged PnP, Instant or Click&Collect items.

To make a store claim fill out the points from this template: Store claim - template.docx  (Copy the points
from the template and paste into your mail)

Send the claim to Customer Care on: [e-mail]. Make sure to add “Claim” in the subject field of the email.

Tip: Save the template on your desktop


Example

Store name: Paris - Sebastopol

Store number: 1112

Purchase order number (NB! Only 1 PO per e-mail possible): Find your PO in PowerBI > Purchase all




Item name:  Neutra connectors – 1 section – 120 cm: 

Amount of claimed items: 1

Description of the fault / damage: Be precise

Do you want a credit note (yes or no)

Do you want a new item (yes or no)


Remember to attach pictures so the damage/fault is obvious – If there are multiple items from the same PO/colli that are damaged, make sure to add pictures of everything.

If you think the damage is caused by forwarder – make sure to add a note about the damage on the freight documents – also make sure to get a copy/picture of the freight documents.

If the claimed item is from our range of benches, dining, or coffee tables – then please take a photo of the batch sticker – which can be found on the underside of the item.