Click&Collect - Change quantity and return money

Change quantity

Step 1
Go to ‘Click and collect orders ready for pick’, mark the Click&Collect order and click ‘Pick’

Step 1.1
This step should only be completed if the click and collect is already picked.
Mark the line and go to functions and choose ‘Unpick’. Click ‘OK’ in the window that appears
The ‘Handling status’ will now change from ‘Completed’ to ‘Activated’ and you can proceed to step 2

Step 2
Go to ‘Modify’-mode
Change the quantity on the item and click on the refresh button in the top right.

Step 3
Press yes to in this window.

Step 4
Click ‘Complete’
Press ‘Yes’ to the box that appears

Step 5
It’s time to return money to the customer
Copy the amount in the ‘Balance’ box and click ‘Add’

Step 6
Paste in the amount you copied before in the ‘Payment amount’ box and click ‘Ok’

Step 7
You can now see the added line and that the Balance is ‘0,00’
Click ‘Submit’

Step 8
Now you can generate a new updated picking list.
Under ‘Pick and pack’ click on ‘Generate picking list’. Click ‘OK’ in the window that appears

The order is now complete and you can proceed to pick the items and send a new order confirmation to
the customer.