Introduction
This article explains how to fix a login issue on the website where clicking the cart or sign‑in button does not work. When this issue occurs, the website may incorrectly show that no user is logged in, even though a user actually is.
Below you will find the step‑by‑step workaround to resolve the problem and information on when to contact IT for further assistance.
What is the login issue with the website?
The issue appears when:
- Clicking the cart icon refreshes the page instead of opening the cart
- The website shows no logged‑in user, even if someone is logged in
- Clicking Sign in refreshes the page without opening the login window
This is a known login state error and can be fixed using the workaround below.
How do I fix the login issue on the website?
Follow these steps to resolve the problem:
1. Press the Home button in your browser
This reloads the front page correctly.
2. Check the displayed account
The website will now correctly show the user who is actually logged in.
3. Click “Sign out”
Log out from the displayed account.
4. Wait for the website to reload
After signing out, the website will return to normal functionality.
5. Log in again
You can now sign in without any issues. The cart and login features should work as expected.
What should I do if the workaround does not fix the issue?
If the login issue continues after following the steps above, please contact Helpdesk IT.
They can:
- Clear your cookies
- Reset your session
- Help configure your system again
This will ensure the website works properly.
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