How do I reset Jabber when it is not working?

Introduction

This article explains how to reset Jabber if the application is not working correctly. Resetting Jabber can fix issues such as login errors, connection problems, or missing call functions. Follow the steps below to reset the application and log in again.

 

When should I reset Jabber?

You should reset Jabber when:

• Jabber does not open
• You cannot make or receive calls
• Jabber shows login errors
• Features are not working as expected

A reset refreshes the application and restores normal functionality.

 

How do I reset Jabber?

1. Log out of Jabber

Open Jabber and log out of your account.
Under the “Log in” button, you will see a “Reset Jabber” option.

2. Click “Reset Jabber”

Press “Reset Jabber” to reset the application.

How do I log in after resetting Jabber?

Step 1: First login screen

Enter your login in this format:

• shortnumber + 1 + @bolia.com for phone number 1
• shortnumber + 2 + @bolia.com for phone number 2

Examples:

• For phone number 1: [e-mail]
• For phone number 2: [e-mail]

Continue to the next login screen.

 

Step 2: Second login screen

Here you must log in again:

• Username: your shortnumber + phone number ( without “@bolia.com” )
  • Example: 1141 (phone number 1) or 1142 (phone number 2)
• Password: adgjm

Enter the credentials to complete the login.

What should I check after logging in?

After logging in, make sure that:

• The Search group is set to “logged in”

This ensures you appear online and can receive calls.