Hardware station error / No active hardware station

The payment terminal isn't receiving the payment for the order and you're getting an error message that looks something like this



Then we can try to pair the hardware station again, by doing the following. 

1. Press Extras





2. Press Select hardware station





3. Press Process





4. Turn on Enable hardware station

5. Pair the correct payment terminal, in this case we're on POS 1, so we pair to Payment terminal 1, by pressing the Ready to pair button. Only the correct payment terminal needs to be paired. If the other payment terminal is paired, disable it. 

6. The payment terminal is now paired, press OK to continue 





7. Press the link button





8. Now the hardware station should be paired to the POS. To make sure, press Select hardware station again


And if it looks like this, you've successfully paired the hardware station. 


Press close and you can continue with the order transaction.

If you still experience problems with the payment terminal or hardware station, then please contact IT support by calling them.