Express Bank - Guideline

This guideline contains the whole express bank process from start to finish.

Step 1
When a customer wants to make an express bank loan start by putting all the items in the basket, so you
have the right amount they need to pay.

Now that the customer knows the amount of the order, they can apply for the loan.

The customer can send an SMS to 1231 and write ‘eb bolia’ in it. Now the customer will apply for the loan.
The customer must use the whole amount of the loan they make. They cannot make a loan on 10.000kr.
and only use 5000.

The customer can also do it in the store by going to our bookmark ‘Bolia financing’ on the store computers.

During the application the customer must accept that a third party will get insight to their bank
information. The customer will receive an email where they must accept this. If the customer doesn’t
receive the email right away, call Express Bank so they can get it send.
When the customer accepts this third party, Express Bank then must approve of the analysis from the third party.

They must do this before we can see the customers application in the Bolia back office. When
Express bank accepts this the customer will receive another email where they can sign the final loan. If the
customer doesn’t get this second email after a maximum 10 minutes, call Express Bank again: 70231440

When the customer informs us that they have signed for the loan we can proceed to the next step. 


Step 2
Go to the Bolia Express bank back office and click the green button




Step 3
Now we need to login with the store’s username and password




Step 4
Search for the customers phone number, full name or application number.

Step 5
When you find the right application click ‘Afsend’.

In this step the customer also must sign the loan either on the store computer or from mail.




Step 6
A new window will appear. In this step you have to check that the customer matches the application by
checking picture ID.

If everything is correct click ‘Ja’

If the information isn’t correct contact Express bank: 70231440




Step 7
Now the loan is registered. Write down the loan number. You need this in the POS when you register the
finance payment.




Step 8
Now you go to your basket on the website and proceed to payment.


Step 9
Click on ‘Financed payment'




Step 10
Fill in the exact amount of the express bank loan. If the customer made a loan on 10.000kr. this is what you fill in.

The customer cannot make a loan on 10.000kr. and only use 5000kr.

It must be exactly the amount of the loan. F

ill in the amount and press enter





Step 11
In this window you should write the reference number/loan number.

This number you got when you did the express bank guideline in back office It’s important that it’s the right number so the sales order can be connected with the loan. If you are not sure, follow the express bank guideline Fill in the loan number and press ‘OK'




Step 12
Now it shows the amount that is paid with the financed payment and what amount that still needs to be
paid.

You now continue with completing the sales order if the whole order is paid with the loan or choose
another payment method.




Change loan before an order
If you need to change the loan before it is used on an order contact Express bank: 70231440 and they will
help you.

Change loan after the order has been made
If you need to change something in the order after the order has been made with express bank loan,
contact Bolia Customer Care.