Return items on Website

Step 1

Click on “Return item”

Step 2

Fill in order number
(It is also possible to use item number if you do not have the order number. If you make a return using item number it will be shown with original price. The customer might have bought it it on campaign – you can adjust the return amount. Preferred return option is by order number.)

Step 3

Select returned items

Step 4
Go to checkout and make the refund

Return Payment Policy
When we return money to our customers because they return items or make changes to their order, the
general policy is that we return the payment the same way it was paid.

• Payment by bank transfer – Return payment by bank transfer
• Payment by cash – Return payment by cash
• Payment by credit card – Return payment by credit card

The policy applies to all our payment methods.
If we have a situation where it is not possible to follow the policy, make sure to add a note about it on the
sales order. This could be a case where the order was paid by cash, but you do not have enough in your
petty cash to pay back the same way.

(If you do a return payment by bank – make sure to follow the correct steps from page 5 in Handle return
payments pdf guide)